Shipping policy

Shipping Policy

We aim to dispatch all orders as quickly and reliably as possible. By placing an order on this website, you agree to the terms of this Shipping Policy.

  1. Order processing times
    Orders are processed within 1-3 business days after payment is received, excluding weekends and public holidays. During peak periods, processing times may be longer and we will communicate any material delays via our website or email.

  2. Shipping methods and delivery times
    We offer standard courier delivery within South Africa and, where specified, express options. Estimated delivery is 7-14 business days for major centres and 7-18 business days for outlying areas, counted from the date of dispatch.

  3. Shipping fees
    Shipping fees are calculated at checkout based on your delivery address, order weight and selected delivery option. From time to time we may offer free shipping promotions, which will be clearly indicated on our website and/or at checkout.

  4. Delivery areas
    We currently deliver to physical addresses within the Republic of South Africa. We do not deliver to PO Boxes or private bags. If your address falls outside normal courier routes, we will contact you to arrange an alternative or to discuss any additional surcharge.

  5. Order tracking
    Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel online (where available).

  6. Delivery and risk
    Please ensure that someone is available to receive the parcel at the specified address during business hours. Risk in the goods passes to you upon delivery to the address you provided, or upon collection by a third party on your behalf.

  7. Failed deliveries and incorrect details
    You are responsible for providing accurate and complete delivery information. If a parcel is returned to us due to incorrect or incomplete details, or repeated failed delivery attempts, we may charge an additional re‑delivery fee or refund the order less original shipping costs (where applicable).

  8. Damaged or missing parcels
    If your parcel arrives visibly damaged, you may refuse delivery and request that the courier return it to us. If you accept delivery and later discover any damage or missing items, please notify us in writing within 48 hours of delivery, with photos where possible, so that we can investigate with the courier.

  9. International shipping (if applicable)
    If we offer international shipping, delivery times and fees will vary by destination and will be displayed at checkout. You are responsible for any customs duties, taxes, or import fees charged by the destination country.

  10. Changes to this policy
    We may update this Shipping Policy from time to time. The version published on our website at the time of your order will apply to that order.